Refund policy

1) The Customer Received A Wrong Product

• If a wrong product is delivered to a customer, then the customer shall return the product to our address for inspection and will be offered Correct product (free of any courier charges) or Store Credit whichever he/she chooses.

           Note: This Return warranty is valid for only 7 days of the customer receiving the order.

• The product should be unused and the packaging should not be damaged.
• The product should be sealed in its original product packaging.
• All supporting documentation such as receipt of purchase as well as all accessories should be dispatched with the product.

2) The Customer receives damaged goods

• Customers may claim a Return if they receive damaged goods however they must provide video proof of this.
• If the packaging is not intact, Customers are advised to make a video while unwrapping and unboxing their product from the delivery packaging. This video will be used as proof that the customer received damaged goods.
• If video proof is not provided or video is made after the product has been unboxed then the customer will not be entertained to exchange the product.